Refund Policy
At Inovex Tech Solutions, our top priority is to deliver innovative and high-quality services that meet and exceed your expectations. We are committed to providing solutions that are aligned with your goals and business requirements. However, we understand that there may be instances where you need to request a return or refund.
Please read the following return and refund policy carefully to understand how we handle such situations.
1. Initial Consultation and Agreement
Before initiating any work or delivering any product, we will communicate with you to ensure that the service or solution aligns with your specific needs. During this phase, we will discuss the scope of work, timelines, deliverables, and any applicable costs. You will have the opportunity to address any questions or concerns prior to moving forward.
2. Refund Scope
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Before Project Commencement or Product Dispatch:
If you decide to cancel a service or product order before work has started or the product has been shipped, you are eligible for a full refund of any payments made. -
After Work Has Started or Product Dispatched:
If services have already been delivered or products dispatched, we will review the work completed and evaluate incurred costs. Refunds in such cases will be determined on a case-by-case basis.
3. Refund Request Process
To initiate a refund request, please contact our support team in writing via email at info@inovextechsolutions.com. Please include the following details in your email:
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a) Your full name and contact information
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b) Project or order reference (name, amount paid, and date of agreement)
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c) A detailed explanation of the reason for the refund or cancellation
4. Refund Handling
Upon receiving your request, we will assess it within 24 hours and determine its eligibility based on the circumstances. We may reach out for additional information if needed. If approved, the refund will be processed within 7 business days using the original payment method.
Note: The actual credit to your account may vary depending on your payment provider’s policies.
5. Dispute Resolution
Your satisfaction is important to us. If you face any issues with our services or products, we encourage you to contact us immediately. Our team will work with you to resolve the matter in a timely and satisfactory manner.
6. Policy Updates
Inovex Tech Solutions reserves the right to modify this policy at any time. All updates will be posted on our website and will apply to all future transactions and projects.
If you have any questions or require further clarification, feel free to reach out to us at info@inovextechsolutions.com.
We appreciate your trust in us and are committed to delivering exceptional service every step of the way.